Neff Washing Machine Is Not Draining [3 Issues & Quick Solutions]

If your Neff washing machine is not draining, you’ve come to the right place. This in-depth guide lists the causes of this issue and provides steps on how to deal with them…

neff washing machine is not draining

Neff Washing Machine Is Not Draining — How To Fix

If your Neff washing machine is not draining, read on for some issues to look for…

1. Neff Washing Machine Is Not Draining — Pump Filter Is Clogged

If your Neff washing machine is not draining, the most likely cause is a clogged pump filter. Over time, dirt and debris from clothes in the drum can accumulate and clog the filter. When this happens, the pump won’t work normally. Follow the steps below to clean the filter…

Step 1. In order to avoid any chances of electrocution, make sure to unplug your appliance from the power outlet before starting this repair.

Step 2. Go to the front of the machine, then using a flat-blade screwdriver if needed, pry the lower front access panel off.

Step 3. Place a towel on the floor in front of the machine. Pull out the emergency drain tube next to the pump filter knob.

Step 4. Place a dish underneath the emergency drain tube. Pull the cap off the tube, then let any water stuck in the machine drain out. Once all the water is out of the machine, push the cap back onto the hose.

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Step 5. Turn the pump filter knob and pull it out of the housing (some water will spill). Take the filter to a sink, then clean out any debris that may have accumulated in it.

Step 6. Use a small brush to clean out the pump filter housing. Push the filter back into the housing, then turn it to lock in place.

Step 7. Push the emergency drain hose back into place. Snap the lower front access panel onto the cabinet.

Step 8. Plug your washing machine into the power outlet. Try running a wash cycle to see if your Neff washing machine is not draining.

2. Neff Washing Machine Is Not Draining — Damaged Drain Pump

If your Neff washing machine is not draining even after cleaning the filter, it is most likely that the drain pump has failed. Take the steps below to replace this part…

Step 1. Unplug your washing machine from the electrical outlet before starting this procedure in order to avoid electrocution.

Step 2. Go to the back of the appliance, then remove the nuts securing the top cover using a Torx screwdriver. Slide the cover backwards a few inches and lift it off the cabinet.

Step 3. Turn the water supply tap off, then disconnect the water inlet hose from the back of the machine using pliers.

Step 4. Use your screwdriver to loosen the nuts holding the rear access panel to the cabinet. Lift the rear panel off the cabinet, then set it aside.

Step 5. Wedge a thick piece of cardboard between the drum and the left side of the cabinet. Tip the washing machine onto its left side carefully (get someone to help you if needed).

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Step 6. Turn the drain pump counterclockwise, then pull it out of the cabinet. Prepare the new pump for installation by unpacking it.

Step 7. Snap the new pump into place, then turn it clockwise to secure it. Carefully lift your washing machine back onto its feet (get someone to assist you if needed).

Step 8. Snap the rear access panel onto the cabinet, then apply the Torx screws to secure it. Connect the water supply hose to the port at the back of the machine.

Step 9. Mount the top cover on the cabinet, then slide it into place. Apply the Torx screws at the back to secure it.

Step 10. Turn the water tap on, then plug the power cord into the electrical outlet. To see if your Neff washing machine is not draining, try running a wash cycle.

3. Neff Washing Machine Is Not Draining — Clogged Drain Pipe

If your Neff washing machine is not draining, the final cause to look for is a clogged drain pipe. To find out if the drain pipe is clogged, pull the drain hose out. Pour some water in a container, then try pouring the water down the pipe.

If the water doesn’t go down, it indicates that there is a clog. Depending on where the drain pipe is and how it’s oriented, you’ll need to contact a plumber to help you fix the issue.