If your Neff washing machine won’t spin properly, this guide is for you. We’ll be addressing the various causes of this issue and providing steps on how to fix them…
Neff Washing Machine Won’t Spin — How To Fix
If your Neff washing machine won’t spin, listed below are some issues to look for…
1. Neff Washing Machine Won’t Spin — Machine Hasn’t Drained
Your Neff washing machine won’t spin if there is still water in the drum. If your washing machine isn’t draining, read this article for detailed solutions: Neff Washing Machine Is Not Draining.
2. Neff Washing Machine Won’t Spin — Broken Drive Belt
The drive belt is looped around the motor pulley and drive pulley. If the belt breaks, your Neff washing machine won’t spin. Follow the steps below to replace a damaged belt…
Step 1. Avoid any chances of electrocution by disconnecting your machine from the outlet before starting this repair.
Step 2. Go to the back of the cabinet, then use a Torx-20 screwdriver to loosen the bolts holding the rear access panel to the cabinet. Lift the panel off the machine and set it aside.
Step 3. If still intact, carefully pull the drive belt off the drive pulley and motor pulley. Discard the old belt, then prepare the new one for installation by taking it out of its packaging.
Step 4. Loop the new drive belt around the drive pulley and motor pulley (ensure that the grooved side is facing inwards).
Step 5. Rotate the drive pulley to ensure that the new belt is properly aligned. Once the new belt is in place, snap the rear access panel onto the cabinet. Secure the panel by applying the Torx screws.
Step 6. Plug your washing machine into the electrical outlet, then try turning the appliance on to see if your Neff washing machine won’t spin.
3. Neff Washing Machine Won’t Spin — Failed Drive Motor
When powered, the drive motor turns the drive belt, which turns the drive pulley at the back of the tub. If the motor fails, your Neff washing machine won’t spin even during normal wash cycles. Follow the steps below to replace a faulty motor…
Step 1. In order to avoid any chances of electrocution or leakage, make sure to unplug your washing machine from the power outlet and shut the water taps before starting this repair.
Step 2. From the back of the cabinet, use a Torx-20 screwdriver to take out the nuts holding the top panel. Slide the panel backwards about an inch or so, then lift it off the machine.
Step 3. Using a pair of pliers if needed, disconnect the HOT and COLD water inlet hoses from the ports at the back of the machine (it is advised that you keep a towel nearby to clean leaks).
Step 4. Pull your washer’s drain hose out of the standpipe. Use your screwdriver to remove the nuts holding the rear access panel to the machine. Lift the panel off and set it aside.
Step 5. Carefully pull the drive belt off the drive pulley and motor pulley at the back of the cabinet.
Step 6. Fold a thick towel, then wedge it in between the drum and the right side of the cabinet. Carefully tip the washing machine onto its right side (get someone to assist you if needed).
Step 7. Unplug the wire connector and grounding wire from the drive motor at the bottom of the tub (use a flat-blade screwdriver if needed).
Step 8. Use a socket wrench to loosen the bolts securing the drive motor to the bottom of the tub. Pull the motor off the tub mounts carefully, then take it out of the cabinet.
Step 9. Prepare the new motor for installation by unpacking it. Carefully mount the new motor at the bottom of the tub, then secure it by tightening the bolts with your socket wrench.
Step 10. Plug the wire connector and grounding wire into the appropriate terminals on the new drive motor.
Step 11. With the new motor in place, carefully lift your appliance onto its feet. Pull the towel out of the tub.
Step 12. With the grooved side facing inwards, loop the drive belt around the motor and drive pulleys.
Step 13. Snap the rear cover onto the machine, then secure it by tightening the Torx screws. Push the drain hose back into the standpipe.
Step 14. Mount the top cover on the cabinet, then slide it into place. Apply the screws at the back to secure it.
Step 15. Connect the water supply hoses to the corresponding ports at the back of the machine.
Step 16. Plug your appliance back into the outlet, then turn the water faucets on. Run a cycle to find out if your Neff washing machine won’t spin.
4. Neff Washing Machine Won’t Spin — Damaged Drive Pulley
The drive pulley is mounted on the inner tub shaft at the back of the tub. If the pulley breaks or gets damaged, the belt won’t be able to spin the tub properly. Follow the steps below to replace a damaged drive pulley…
Step 1. Unplug your washing machine from the power outlet before starting this procedure in order to avoid electrocution .
Step 2. Go to the back of your machine, then loosen the nuts securing the rear access panel using a Torx-20 screwdriver. Pull the panel off the appliance and set it aside.
Step 3. Carefully unhook the drive belt from the motor pulley and drive pulley, then set it aside. Using a socket wrench, loosen the bolt holding the drive pulley to the back of the tub.
Step 4. Slide the pulley off the inner tub shaft, then discard it. Prepare the new drive pulley for installation by unpacking it.
Step 5. Slide the new pulley onto the shaft, then apply the bolt using your socket wrench. Loop the drive belt around the new drive pulley and motor pulley.
Step 6. Snap the rear panel onto the cabinet, then apply the Torx screws. Plug your appliance into the power outlet, then try running a cycle to see if your Neff washing machine won’t spin.
5. Neff Washing Machine Won’t Spin — Broken Tub Shaft
The shaft is mounted at the back of the inner tub. If the shaft breaks, the inner tub will not spin. If the drum doesn’t spin at all when you turn it by hand, it means the shaft is damaged. You’ll need to replace the entire inner tub. Follow the steps below to do this…
Step 1. In order to prevent leakage and electrocution, ensure that the washing machine is disconnected from the power outlet and the water taps are off.
Step 2. Go to the back of the cabinet, then disconnect the COLD and HOT water inlet hoses from the ports (keep a towel nearby in case water leaks).
Step 3. Use a Torx screwdriver to take out the nuts at the back of the machine securing the top panel. Pull the cover backwards about an inch or so, then lift it off.
Step 4. Go to the front of the machine, then slide the soap tray out. Release the tray by pressing the little tab inside. Set the tray aside.
Step 5. Use your screwdriver to take out the nuts on the control panel securing it to the front of the cabinet. Using a flat-blade screwdriver if needed, pry the control panel off the front of the cabinet.
Step 6. Unplug all the wire connectors from the control panel (ensure that you take note of where each plug goes). Set the control panel aside.
Step 7. Using a flat-blade screwdriver if needed, pry the lower front access panel off the cabinet.
Step 8. Open your washing machine’s door. Carefully wedge a flat-blade screwdriver underneath the retaining band around the door boot seal. Work the screwdriver around carefully until the wire pops off.
Step 9. Pry the seal off the lip of the front panel. Use your Torx screwdriver to loosen the screws on the front panel securing the door lock.
Step 10. Take out the Torx screws at the top and bottom of the front panel. Lift the entire front panel off the cabinet carefully and set it aside.
Step 11. Carefully pry off the support bar at the front of the machine under the detergent dispenser.
Step 12. Push the dispenser out of place. Use a pair of pliers to squeeze the retaining clamp holding the dispenser’s outlet hose to the port at the top of the drum. Slide the clamp out of place.
Step 13. Detach the dispenser’s hose from the tub. Pull the dispenser assembly out of place. Use a 13mm socket wrench to take out the bolts holding the front weight to the drum.
Step 14. Lift the front weight off the machine carefully and set it aside. Use your socket wrench to remove the nuts securing the top weight to the drum, then lift it off.
Step 15. Note the positioning of the wires attached to the heating element at the bottom of the tub. Unplug each wire connector.
Step 16. Use a 10mm socket wrench to loosen the bolt holding the heating element to the housing at the bottom of the tub.
Step 17. Using a flat-blade screwdriver if needed, carefully pry the heating element out of the tub.
Step 18. Place a small container under the emergency drain tube at the front of the machine. Pull the cap off the tube, then let any water stuck in the machine drain out.
Step 19. Once all the water has drained out, push the cap back onto the hose. Pull the water pressure hose off the retainers at the side of the tub.
Step 20. Use your screwdriver to loosen the screw-clamp securing the sump hose at the bottom of the tub. Pull the hose off the tub (some water may spill, so keep a rag nearby).
Step 21. With your Torx screwdriver, loosen the screws holding the heating element wire retainers to the bottom of the tub. Pull the retainers off.
Step 22. Go to the back of the machine, then remove the screws holding the rear access panel using your screwdriver. Lift the panel off the cabinet and set it aside.
Step 23. Carefully pull the drive belt off the drive pulley and motor pulley at the back of the tub. Set the belt aside.
Step 24. Unplug the wire connectors from the drive motor underneath the tub. Use your socket wrench to loosen the bolts securing the motor to the tub mounts.
Step 25. Pull the drive motor out of the cabinet carefully and set it aside. Use a pair of pliers to release the pressure chamber retainer from the side of the tub.
Step 26. Using your 13mm socket wrench, loosen the upper bolts holding the shock absorbers to the bottom of the tub. Pull each shock absorber out of the tub mount.
Step 27. With someone assisting you, carefully lift the two suspension springs and unhook them from the cabinet. Carefully guide the tub assembly out of the cabinet.
Step 28. Set the tub assembly face-down on the floor. Use a flat-blade screwdriver to carefully pry off the inner retaining band holding the door boot seal to the drum opening.
Step 29. Pry the seal off the drum and set it aside. Turn the tub assembly over. Use a 13mm socket wrench to remove the nut securing the drive pulley to the inner tub shaft. Slide the pulley off and set it aside.
Step 30. Use your Torx screwdriver to loosen the screws securing the two halves of the outer tub together. Lift the front half of the outer tub off the assembly.
Step 31. Pull the inner drum out of the rear half of the outer tub, then set it aside. Prepare the new washing machine inner tub for installation by unpacking it.
Step 32. Carefully lower the new inner tub into the rear half of the outer tub. Place the tub assembly on two supports facing upwards.
Step 33. Turn the tub assembly over, then slide the drive pulley onto the inner tub shaft. Secure the pulley by tightening the 13mm bolt. Turn the tub over.
Step 34. Lower the front half of the outer tub onto the assembly. Secure the two halves of the outer tub by tightening the Torx screws.
Step 35. Carefully fit the door boot seal around the drum opening. Using a flat-blade screwdriver if needed, fit the inner retaining wire around the door seal.
Step 36. Attach the two suspension springs to the mounts on the tub assembly. With someone assisting you, carefully lift the tub assembly and guide it into the cabinet.
Step 37. Hook each of the springs onto the slots on the cabinet. Push each of the shock absorbers into the mounts at the bottom of the tub. Secure the shock absorbers by tightening the 13mm bolts.
Step 38. Snap the air chamber retaining clip into the slot beside the tub. Plug the wire connectors into the appropriate terminals on the drive motor.
Step 39. Carefully mount the drive motor at the bottom of the tub, then secure it by tightening the nuts with your socket wrench.
Step 40. With the grooved side facing inwards, loop the drive belt back around the motor pulley and drive pulley.
Step 41. Snap the rear access panel onto the cabinet, then apply the Torx screws to secure it. Go to the front of the machine, then apply the screw to secure the heating element wire retainer to the tub.
Step 42. Connect the sump hose to the outlet port at the bottom of the tub. Secure the hose by tightening the screw-clamp.
Step 43. Push the pressure tube into the retainers beside the tub. Slide the heating element into the housing at the lower front section of the tub.
Step 44. Secure the heating element by tightening the 10mm bolt. Plug each wire connector into its appropriate terminal on the heating element.
Step 45. Carefully mount the front and top weights on the drum. Secure each weight by tightening the 13mm bolts.
Step 46. Carefully move the dispenser assembly back into place in the cabinet. Connect the dispenser’s outlet hose to the port at the top of the drum. Secure the connection by sliding the retaining clamp into place with pliers.
Step 47. Snap the support rail onto the cabinet beneath the dispenser assembly. Snap the front panel onto the cabinet, then use your Torx screwdriver to apply the nuts at the top.
Step 48. Apply the Torx screws at the bottom of the front panel. Open the door of the machine, then push the door lock into place. Secure the lock by applying the Torx screws.
Step 49. Fit the door boot seal around the lip of the front panel. Use your flat-blade screwdriver to fit the retaining band around the door seal.
Step 50. Snap the lower front panel onto the machine. Plug each wire connector into its corresponding terminal on the control panel.
Step 51. Mount the control panel onto the front of the cabinet, then secure it by tightening the Torx screws at the side.
Step 52. Slide the soap tray into the dispenser housing. Mount the top cover on the cabinet, then push it into place.
Step 53. Go to the back of the machine, then reconnect the COLD and HOT water supply hoses to the corresponding ports.
Step 54. Plug your washing machine back into the electrical outlet, and turn the water taps back on. Try running a wash cycle to see if your Neff washing machine won’t spin.
6. Neff Washing Machine Won’t Spin — Damaged Tub Bearings
The bearings are mounted in the rear half of the outer tub. If the bearings get warped or damaged, the drum will not spin properly when turned by hand. Follow the steps below to replace the bearings in your washing machine…
Step 1. In order to prevent any chances of electrocution and leakage, make sure to unplug your washing machine from the power outlet and shut the water taps before starting this repair.
Step 2. Go to the back of the appliance, then detach the water inlet hoses from the ports (it is advised that you keep a towel nearby in case water spills).
Step 3. With a Torx-20 screwdriver, take out the screws at the back of the cabinet securing the top cover. Slide the panel backwards about an inch or so, then lift it off the machine.
Step 4. Go to the front of the appliance, then pull the detergent tray out. Release the tray from the housing by pressing the little button inside.
Step 5. With your screwdriver, remove the bolts at the sides of the control panel. Carefully pry the control panel off the front of the cabinet (use a flat-blade screwdriver if needed).
Step 6. Note the positioning of the connectors attached to the control panel, then disconnect each one. Set the control panel aside.
Step 7. Pry the lower access plate off the front of the appliance. Place a small dish under the emergency drain tube.
Step 8. Pull the cap off the tube, then let any water stuck in the drum drain out. Once all the water has drained out, push the cap back onto the tube.
Step 9. Open the door of the appliance. Use your Torx screwdriver to loosen the nuts on the front panel securing the door lock.
Step 10. Using needle-nosed pliers or a flat-blade screwdriver, carefully pry off the retaining band holding the door boot seal to the front panel.
Step 11. Peel the seal off the lip of the front panel. Use your screwdriver to remove the nuts at the top and bottom of the front panel. Carefully lift the entire front panel off the cabinet and set it aside.
Step 12. Pry the support rail under the dispenser assembly off the cabinet. Push the detergent dispenser out of place.
Step 13. Using pliers, squeeze the retaining clamp holding the dispenser’s outlet hose to the port at the top of the drum and slide it out of place. Pull the hose off the tub and move the dispenser out of place.
Step 14. Use a 13mm socket wrench to loosen the nuts holding the upper and front weights to the drum. Lift the weights off the drum carefully and set them aside.
Step 15. Unplug each wire connector attached to the heating element at the lower front of the tub (ensure that you take note of where each plug goes).
Step 16. Release the heating element wire retainer from the tub by taking the screw out. With a 10mm socket, loosen the bolt holding the heating element to the housing.
Step 17. Using a flat-blade screwdriver if needed, carefully pry the heating element out of the housing. Set the element aside.
Step 18. Pull the pressure tube out of the retainers at the side of the tub. With your Torx-20 screwdriver, loosen the screw-clamp holding the sump hose to the outlet port at the bottom of the machine.
Step 19. Pull the hose off the tub (ensure that you keep a towel nearby to clean any leaks). Go to the back of the cabinet.
Step 20. With your screwdriver, remove the nuts holding the rear access panel to the washer. Pull the rear panel off the machine and set it aside.
Step 21. While turning the drive pulley, slide the belt off and set it aside. Unplug the wire connectors attached to the drive motor at the bottom of the tub.
Step 22. Use a 13mm socket wrench to remove the mounting bolts holding the drive motor at the bottom of the tub. Pull the motor out of the cabinet and set it aside.
Step 23. Reach into the cabinet, then use a pair of pliers to release the pressure chamber’s retainer from the slot at the side of the tub.
Step 24. Remove the upper mounting bolts holding the shock absorbers to the tub using a 13mm socket wrench. Pull each shock absorber out of the tub.
Step 25. With someone assisting you, lift the two suspension springs off the cabinet carefully. Lower the tub assembly, then guide it out of the cabinet.
Step 26. Unhook the two springs from the tub. Set the tub assembly facing upwards. Use a flat-blade screwdriver to carefully pry off the retaining band holding the door boot seal to the drum opening.
Step 27. Pry the door seal off the drum opening and set it aside. Turn the tub assembly over and set it face-down on two supports.
Step 28. Loosen the bolt holding the drive pulley to the inner tub shaft using a 13mm socket wrench. Slide the pulley off the shaft and set it aside.
Step 29. Use your Torx screwdriver to loosen the bolts holding the two halves of the outer tub together (depending on the model of your washer, you may need to pry off retaining clips with a flat-blade screwdriver).
Step 30. lift the rear half of the outer tub off the tub assembly. Pull the inner drum out of the rear half of the outer tub.
Step 31. Use a flat-blade screwdriver to pry out the bearing seal from inside the rear half of the outer tub.
Step 32. Set the rear half of the outer tub facing upwards on the supports. Using a mallet and a punch, carefully knock out the larger outer bearing from inside the tub.
Step 33. Once the outer bearing falls out, turn the rear half of the tub over and set it face-down. Use your punch and mallet to knock out the inner bearing.
Step 34. Thoroughly clean out any rust and dirt in the bearing seat using a small brush. Once the seat is clean, prepare the new bearing kit for installation by unpacking it.
Step 35. With the tub face-down, push the larger outer bearing into the seat. Place a flat block of wood on the bearing. Use your mallet to knock the bearing into place (the wood should help ensure that the bearing sits evenly in the tub.
Step 36. Once the new outer bearing is in place, turn the tub over. Push the new inner bearing into the seat, then knock it in with your mallet.
Step 37. Push the new bearing seal into place above the inner bearing. With the tub facing upwards, carefully lower the inner tub.
Step 38. Turn the assembly over, then slide the drive pulley onto the inner tub shaft. Secure the drive pulley by tightening the 13mm bolt.
Step 39. Turn the tub assembly over, then lower the front half of the outer tub. Secure the two halves of the tub by tightening the Torx screws.
Step 40. Carefully fit the door gasket around the drum opening. Using a flat-blade screwdriver, refit the inner retaining band around the door boot seal.
Step 41. Set the tub assembly upright, then attach the two suspension springs. Carefully lift the tub assembly and guide it into the cabinet.
Step 42. Hook the suspension springs onto the cabinet. Push each of the shock absorbers into its mount at the bottom of the tub. Tighten the 13mm bolts to secure the shock absorbers.
Step 43. Reach into the cabinet, then snap the pressure chamber retainer into the slot at the side of the tub.
Step 44. Remount the drive motor at the bottom of the tub, then tighten the 13mm bolts. Plug each wire connector into its appropriate terminal on the drive motor.
Step 45. Loop the drive belt around the motor pulley and drive pulley (ensure that the grooved side of the belt is facing inwards).
Step 46. Snap the rear panel onto the cabinet, then apply the Torx screws to secure it. Go to the front of the machine, then apply the nuts at the lower front of the tub to secure the heating element wire retainer.
Step 47. Slide the heating element into the housing at the bottom of the tub. Secure the element by tightening the 10mm bolt.
Step 48. Plug each wire connector into its appropriate terminal on the heating element. Attach the sump hose to the bottom of the tub, then tighten the screw-clamp to secure it.
Step 49. Carefully remount the front and upper weights onto the drum, then apply the 13mm bolts to secure it.
Step 50. Push the detergent dispenser into place, then connect the outlet hose to the port at the top of the drum. With a pair of pliers, slide the spring clamp into place.
Step 51. Mount the support bar under the dispenser at the front of the cabinet. Lift the front panel, then snap it back onto the machine. Use your Torx screwdriver to tighten the nuts at the top and bottom of the panel.
Step 52. Snap the lower front access panel onto the cabinet. Open the door of your machine, then push the door lock into place. Apply the Torx screws on the front panel to secure the lock.
Step 53. Carefully fit the door boot seal around the lip of the front panel. Using your flat-blade screwdriver, fit the outer retaining wire around the door seal.
Step 54. Plug each wire connector into its appropriate terminal on the control panel. Snap the panel onto the front of the cabinet, then tighten the Torx screws at the side to secure it.
Step 55. Slide the soap tray into the dispenser opening. Mount the top cover on the machine, then slide it into place. Apply the screws at the back to secure the panel.
Step 56. Connect the COLD and HOT water supply hoses to the appropriate ports at the back of the machine (in order to prevent leaks, ensure that each hose is properly attached).
Step 57. Open the water faucets, then plug the power cord into the electrical outlet. Try running a wash cycle to see if your Neff washing machine won’t spin.
Note: Please note that some of the steps in the section above will be a bit different depending on the model of your washing machine.
